WhatsApp AI
Answer the enquiry. Keep the context.
POST brings WhatsApp conversations, customer records and business knowledge into one workspace. Give your team the earlier exchange, let AI respond within the configured mode, and take over when a customer needs a person.
The next question rarely arrives on its own.
A customer asks for a price, returns later with a quantity, then sends a voice note about delivery. Treating each message as a fresh chat loses the reason they contacted you. Asking a colleague to start again loses time for both sides.
POST’s shared inbox keeps the exchange beside customer context. Your business knowledge supplies the approved facts; the conversation keeps the customer’s question in view. The team can inspect the thread and decide when the AI should step aside.
- A shared conversation
- Read message history, customer details and conversation status together. Search the inbox and use queues to find the work that needs attention.
- Business-specific answers
- Make product information, prices and policies available through Business Brain and the knowledge workspace. Review the underlying information before depending on a reply.
- A person can take over
- Pause AI for an individual conversation, assign a teammate and add private notes. Manual replies pause AI by default, helping avoid a second response over the human’s message.
- Voice where supported
- Inspect inbound voice-note transcripts and protected audio playback. Transcription quality and supported languages depend on the configured providers.
Inside the product
WhatsApp & customer communication
Find a sample wholesale enquiry, open the conversation and inspect its customer context.
A stored sample exchange. No customer message is sent during this recording.
A practical workflow
A clothing retailer handles a wholesale enquiry.
Demonstration example: a buyer asks for 80 T-shirts after previously asking about a smaller order. These are example records, not a customer result.
- Open the incoming WhatsApp conversation and read the earlier quantity and product discussion.
- Check the customer profile and the current wholesale policy instead of assuming that a previous offer still applies.
- If the quantity requires an exception, pause AI and assign the conversation to the person who can quote it.
- Add a private note with the decision needed. The teammate replies in the same thread with the history in view.
Set the controls first.
Choose the workspace’s AI mode during setup and review it before enabling customer-facing automation. A shared inbox and automatic sending are different operating choices.
For a sensitive enquiry, use conversation-level takeover. Keep a clear route to a person and check the result after changing a policy or connection.
Check the fit.
- An eligible WhatsApp Business API account and provider connection are required. Review number and account requirements during onboarding; existing Business app number coexistence is not promised.
- Sending remains subject to account eligibility, provider availability, Meta messaging rules and workspace configuration. A product recording does not demonstrate live delivery.
- Business knowledge cannot supply a stock level, shipment promise or customer fact that the connected records do not contain.
Follow the work.
Use the WhatsApp CRM evaluation checklist →Start with a 14-day free trial. Review the plans, watch the product and tell us what your business needs during onboarding.